Store Policy

Outlined below are some things you might need to know about your order with Freedom Mindset. If you’ve read through and you still have a question, email hailey@freedom-mindset.com for any questions about your order.

Shipping Policy

Your order will be put into the system within 3 days of ordering.

Estimated shipping delivery times vary depending on the item you are ordering and where you are located. Please check the item’s description or shoot me a message for details, especially if you are intending on international shipping.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

PLEASE NOTE: We are not responsible for any customs fees, brokerage fees, duties, and taxes on the customs of THE buyer’s country. We will not refund shipping charges for refused shipments. The shipping cost does not include any import taxes and buyers are responsible for customs duties.

Order never arrived:

If your order didn’t end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch at the following email noting your order number:

We will see what can be done for you 🙂

Returns policy

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in contact with clear and detailed photos within a week’s time at the email throughout this page. We want your experience with HottTropic to be as pleasant as possible.

Wrong size:

If you’re unhappy with the size you’ve received, first check that the size stated on the item matches the size stated on the sizing chart. Though rare, it’s possible that the item was mislabelled. Let me know and I’ll get you sorted out.

If you’d like a different size, get in touch at the following email and I’ll let you know what your next steps are:

…Oh, & THANK YOU for your order!

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